Customer Support Analyst: Level 2 / Remote (Flexible Hours Required)

Type: Remote / Full-Time

Schedule: Flexible with shifted hours and some weekend coverage

To apply for the position please send your CV, salary expectations and available start date to jobs@rivermeadow.com.

Are you passionate about problem-solving and thrive in a fast-paced technical environment? Join our growing team as a Level 2 Customer Support Analyst and help us deliver outstanding support to our global customer base.

What You'll Do:

As a Level 2 Support Analyst, you'll play a key role in troubleshooting complex technical issues, collaborating with cross-functional teams, and ensuring timely resolution of customer tickets. You’ll work in a dynamic, global support environment that operates around the clock.

Key Responsibilities:

• Provide advanced technical support and issue resolution to customers and internal teams
• Troubleshoot and diagnose networking issues, including firewall configurations
• Support Linux and Windows environments
• Work with virtual environments, including VMware
• Create accurate and clear post-ticket summary documentation
• Participate in a “follow-the-sun” support model, which may involve shifted hours and weekend coverage

What You Bring:

• Experience working with or for a systems integrator or managed services provider
• Certifications in AWS, Azure, or other cloud platforms
• Experience with cloud-native architectures or hybrid cloud deployments

Bonus Points If You Have:

• Prior experience in a global support or NOC environment
• Certifications related to networking, Linux, or virtualization technologies

Please email your CV, salary expectations and available start date to jobs@rivermeadow.com.