Support

Technical Account Manager (Level 3)

Own the technical relationship for key customers and partners, and be the Level 3 escalation point for complex issues.

Remote — Outside North America
Full-time

The role

Your impact at RiverMeadow

This hybrid role combines the technical depth of a migration engineer, the relationship ownership of an account manager, and the coordination discipline of a project manager. TAMs are the senior technical owners for assigned accounts and the Level 3 escalation point for complex migration, platform and customer-success issues.

What you’ll do

Serve as the named technical point of contact for a portfolio of key customers and partners.
Own Level 3 escalations — deep investigation of complex migration and platform issues, analyzing logs, system behavior and platform performance to identify root causes.
Coordinate resolution across Support, Delivery and Engineering, keeping the customer informed throughout.
Provide light project management for account activities: track action items, risks and follow-through.
Lead technical onboarding and enablement for assigned accounts.
Advocate internally for your accounts and surface recurring issues to product and delivery teams.
Support planned migration and cutover events for your accounts, including scheduled after-hours coverage.

What you bring

4–6 years combining hands-on infrastructure or cloud delivery with customer-facing responsibility.
Solid migration and cloud fundamentals across AWS, Azure, GCP and/or private cloud.
Strong Linux and Windows Server, networking (firewalls, routing, VPNs, DNS) and virtualization (VMware vSphere/ESXi) troubleshooting skills.
Real relationship-building ability — the personality to own a customer relationship, not just a ticket.
Working project-management discipline: able to run action items, risks and cadences without a dedicated PM.
Excellent written and verbal communication with both technical and executive audiences.
Comfortable working across regional time zones, including shifted hours and periodic weekend coverage within a 24/7 follow-the-sun rotation.

Additional experience

Direct RiverMeadow platform experience.
Prior TAM, professional services or solutions engineering experience.
Scripting and automation (PowerShell, Python or Bash).
Relevant cloud and/or ITIL certifications.
Backup, disaster recovery or replication technologies.
Experience with managed service providers (MSPs) or enterprise IT organizations.

About RiverMeadow

RiverMeadow Software provides a Workload Mobility and Modernization Platform that automates, governs and reports the workload lifecycle across public cloud, private cloud and virtualization platforms. Customers choose a Hosted Solution or Private Deployment. Our teams work across North America, Europe and Asia Pacific.

RiverMeadow people are talented, dynamic and collaborative. You will work with a wide variety of cloud architectures on a product at the forefront of its market. Pioneering new ground has its challenges, but it comes with unparalleled opportunity for professional growth and reward. Whether you are starting, building or expanding your career, RiverMeadow offers real room to contribute and grow.

How to apply

Use our application form to share your résumé or LinkedIn profile, the role you’re applying for and your location.

RiverMeadow is an equal opportunity employer.

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