Technical Support
Product specialists help investigate suspected defects, platform incidents, documented errors and RiverMeadow software issues. Use the Support Portal to track your request, share logs and communicate with your assigned engineer.
Support
Expert support for your
RiverMeadow platform.
Access product specialists, technical documentation and troubleshooting resources to keep your workload mobility and modernization programs moving.
The right help for your team
Platinum Support
Enhanced product support with contractual response commitments, a named escalation contact and guidance on documented RiverMeadow APIs. Includes after-hours coverage for Priority 1 incidents and migration events booked in advance.
Discuss your support needs →Premium Enablement
Targeted specialist assistance for customers and partners using RiverMeadow self-service licenses: installation, configuration, a representative pilot and production hypercare across supported destinations.
Explore Premium Enablement →Documentation & Knowledge Base
Access product guides, release notes, known issues and troubleshooting resources. Find practical guidance for your RiverMeadow platform and current software releases.
Browse product resources →Clear visibility from request to resolution
Open a ticket with the business impact, migration ID, error details and relevant logs. RiverMeadow assesses the issue, confirms its priority and assigns an engineer. Track updates and request escalation in the same ticket.
Support availability
Technical Support is available Monday–Friday, 07:00–19:00 Eastern Time, excluding Canadian statutory holidays. Submit portal requests at any time; requests outside support hours are reviewed the next business day.
The Hosted Solution is monitored continuously, and availability incidents are actioned independently of support hours. Platinum Support provides the additional after-hours coverage described above.
Product support and delivery expertise
Technical Support covers the RiverMeadow product. For a Hosted Solution, RiverMeadow also operates the platform. With a Private Deployment, your team manages the underlying infrastructure and source and target environments.
For architecture, deployment, migration planning, execution or OS modernization assistance, RiverMeadow specialists support your partner delivery team through the Services offering.
Explore Services →